WhatsApp is India's de-facto communication channel with over 500 million users. Yet most hotels still rely on email for guest communication. By automating key WhatsApp messages, you can dramatically improve guest satisfaction and revenue.
Template 1: Booking Confirmation
Send immediately after booking: 'Hi {name}! 🏨 Your stay at {hotel} is confirmed. Room: {type}, Check-in: {date} at 2 PM. Looking forward to welcoming you! Reply HELP for directions.'
Template 2: Pre-Arrival Upsell (48 hours before)
'Hi {name}, just 2 days until your stay! 🎉 Would you like to upgrade to our Deluxe Suite for just ₹800 more? Or add airport pickup for ₹1,200? Reply YES to upgrade.'
Template 3: Check-In Day Directions
'Good morning {name}! Today's the day 🌟 Here's our location: {Google Maps link}. Check-in starts at 2 PM. Your room will be ready and waiting!'
Template 4: Mid-Stay Check (Day 2)
'Hi {name}, hope you're enjoying your stay! Is everything comfortable? 😊 Need anything — extra pillows, restaurant recommendations, or late checkout? Just reply here.'
Template 5: Post-Checkout Review Request
'Thank you for staying with us, {name}! 🙏 We hope you had a wonderful experience. Would you mind leaving us a quick review? {Google Review link} — it really helps small hotels like ours!'
Implementation Tips
- Use WhatsApp Business API for automated messaging at scale
- Keep messages under 160 characters when possible
- Always include an opt-out option for compliance
- Personalize with guest name — it increases response rates by 3x
- Send bills and invoices via WhatsApp for instant delivery